Terms and Conditions

Overview:

Please read these Terms and Conditions carefully before using this website or it's services.

Your access to and use of the services offered here is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the services provided by Bamboo Reef.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access this site or it's services.

Privacy Policy:

Any information you submit through our website is subject to our Privacy Policy

Errors and Inaccuracies:

This website and its components are offered for informational purposes only; this website shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the website, and shall not be responsible or liable for any error or omissions in that information.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

Submissions - Comments, Reviews, Photos, and Other Submissions

If, at our request, you send certain specific submissions (for example photos) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Classes & Trips:

See our Shop Policies for classes and trips.

Returns:

Equipment - New and Unused

All returns must be made within 30 days with original proof of purchase. The equipment must be returned with all original packaging, manufacturer documents, and in unused condition for a full refund. Any equipment that has been used in a pool or fresh water environment is subject to approval. *Equipment used in saltwater cannot be returned*

Exchanges:

Equipment - Poor Fit or Wrong Size

If you purchased a piece of equipment that does not fit you properly or is the wrong size then you may exchange it for a better fit or a different size. All equipment must be unused, include all original packaging, and manufacturer documents for an exchange. All exchanges must be made within 60 days of original purchase. Any equipment that has been used in a pool or fresh water environment is subject to approval. *Neoprene products cannot be exchanged if it is used (fresh and salt water)*

If Bamboo Reef cannot provide you with an exchange within 30-60 days of your return then a gift card for the original value of the purchase will be issued to you.

Equipment - Defective and Damaged Products ONLY

If you believe you have a defective or damaged product please contact us immediately - sales@bambooreef.com - to prevent any delays in processing your return. See your manufacturer's warranty policy for more information.

If your product is found to be defective or damaged due to manufacturer error Bamboo Reef will do it's best to have the equipment repaired or replaced within 30-60 days. If Bamboo Reef determines that a repair or replacement is not practical a gift card for the original value of the purchase will be issued to you.

Refunds:

All refunds are subject to approval.

Credit card refunds will be processed back to the original form of payment and the original card holder.

Cash refunds will be issued by check.

The following cannot be returned/exchanged/refunded:

Sale and Closeout items
Gift Cards